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Product line
Integrations, customer and partner portals, reporting surfaces, document automation and the API layer that lets your systems talk without any of them owning the others.
Supporting systems · in the build
Anatomy
Each of these is a distinct artefact with a scope you can name in a sentence. That is deliberate: work this size succeeds by being narrow.
A defined exchange between two systems that currently exchange nothing, or exchange it by somebody retyping. With a stated schedule, a failure path, and a report naming what did not transfer rather than a silent gap.
A signed-in surface where the people who currently telephone can see order status, documents, balances or tickets themselves. Read-mostly, scoped tightly, and usually the fastest reduction in inbound calls available.
Agreed metric definitions first, pipelines in version control second, screens third. Built to be opened at shift start rather than at the quarterly steering meeting.
The recurring task that arrives as a PDF attachment or a scanned form, read and routed automatically, with a confidence threshold that sends the uncertain cases to a person instead of guessing.
A stable, documented contract in front of systems whose shape changes, so a supplier's upgrade breaks one adapter rather than every consumer at once.
Moving off a platform that is ending, or stabilising a system somebody else left behind. Starts with a written read of what exists and a risk list ordered by what would hurt most.
Why it matters
The same artefact described above, read as outcomes rather than as engineering. Each one follows directly from a decision already explained on this page.
Work scoped to a single sentence with a named system on each end ships in weeks, because there's no platform-sized ambiguity hiding inside what looks like a small integration.
A dashboard showing last run, records processed and records rejected means someone on your side can answer "did it work last night" without needing to ask us.
Sitting beside your existing systems rather than in front of them means switching one of these off leaves everything it connects working exactly as it did before.
Routing low-confidence documents to a person instead of guessing means an automated pipeline doesn't quietly misfile the one invoice or order that actually mattered.
A self-service portal for order status or documents is frequently the fastest, cheapest reduction in inbound phone calls available to a support team.
Key features
Behaviour of the built thing, not a list of adjectives. Every entry below is something you can check after delivery.
Not every useful thing we build is an app, a site or a platform. A great deal of it is the connective work between systems you already run: the integration that stops two teams retyping the same order, the portal that answers the question people telephone about, the automation that reads two thousand documents a week. These are smaller, they ship faster, and they are frequently the highest-return work available.
Technology
A stack we actually run in production. Where your team already has a preference and it is a reasonable fit, we work in yours instead of arguing for ours.
Runs on
Pricing and engagement
There is no fixed price for other it solutions because the scope varies by which of the shapes this is, and how much the systems on either end expose — here is how the work is actually engaged, and which of these usually fits this product line.
For work where the requirements are genuinely settled. A written scope, a phased plan and a price we hold. Best for a defined build, a migration, a security engagement or a design phase.
Named engineers at a monthly rate, working on your board and in your repository. The right shape when the roadmap is still moving, which is most products after their first release.
Ongoing maintenance, monitoring response, dependency updates and a block of hours for changes, under a written arrangement agreed before launch rather than during an incident.
Where it is used
Sectors where we are asked for this artefact most often. It is a statement about the fit of the shape, not a client list.
How the work is run
This page describes the artefact. Scope, delivery model and engagement terms live on the service pages, which is where they belong — follow whichever applies rather than reading it twice.
Questions
There is a minimum that makes sense rather than a minimum invoice. Work small enough to finish in a few days often costs more to specify, deploy and hand over than to build, so we will say when something is better handled by a person with a documented procedure than by software. Where a small build genuinely pays for itself in a month, that is a good project and we are happy to do it.
It is a good start and not a guarantee. What matters is whether the API exposes the fields you actually need, whether it is rate-limited into uselessness for your volume, whether it supports the writes as well as the reads, and whether it is versioned. We check that against the real endpoints before quoting, because "has an API" and "has the API you need" are different statements.
That is most of this work. These builds sit beside your existing systems and use whatever they expose, so the systems keep working exactly as they did. Where nothing is exposed the options narrow to a supported database view, a file exchange, or a change on the vendor's side — and we will tell you which of those is available rather than resorting to screen automation that breaks on the next update.
Because it reports on itself. Every scheduled exchange we build has a visible last-run time, a processed and rejected count, and an alert when a run fails or a volume falls outside its normal range. Someone on your side should be able to check it in ten seconds, without us. An integration whose health can only be established by asking the developer is an integration you do not really have.
Both, from different angles. This page describes the artefact — a document pipeline, a retrieval surface over your own records, a routing rule with a human threshold. The AI Solutions page describes how that work is approached and where a model is the wrong tool. If a plain rules engine would do the same job for a tenth of the cost, we will say so instead of selling you a model.
Also in products
Internal system
An internal system shaped to a process no package models correctly — with the exceptions encoded, not ignored.
Web platform
A signed-in system in the browser: records, roles, state changes and an audit trail behind them.
Describe what the finished thing has to do and who has to use it. We will tell you which parts of a other it solutions build are the expensive ones in your case, and where a smaller first release would get you most of the value.
What happens next
